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Out of pocket.
Companies going bust
Has anyone else out there been left being owed money by InterAcss Ltd?
This morning we received a letter from InterAcss Ltd informing us that due to a down turn in the market and a number of their clients going into administration owing them money they could no longer continue trading.
Looks like the current economic environment has claimed its latest victim…
It’s not until it happens to a company you have chosen to work closely with that it really sinks in how precarious the current climate we operate in is!
To make matters worse the letter also informed us that with no assets or funds available they are not able to appoint an insolvency practitioner to deal with the company’s liquidation. So until creditors, like us, initiate winding up proceedings InterAcss Ltd will remain in a state of limbo waiting for the official receiver to take on the responsibility of dealing with the company’s affairs.
A bitter after taste
With a substantial refund well overdue we are now feeling very aggrieved. There are so many words that sum up how that makes us feel:
Cheated, robbed, shafted, resentful, embittered, hurt, angry, hard done by, indignant, up in arms, offended, annoyed, incensed, betrayed, let down, disillusioned, crestfallen, disheartened which in turn left us feeling: suspicious, distrustful, sceptical, and cynical about the so called benefits of forming those special relationships……..
We all hear about how working closely with suppliers and creating partnerships will help to drive your company forward but no one warns you that if the company goes under how exposed you leave yourself both strategically and financially.
Turbo failure.
Turbo failure
Here at Essex Turbos, we offer new turbos and turbo reconditioning to hundreds of customers with turbo failure each year. We have been doing this for over 20 years now, and seen lots of changes in cars styles, engine parts and car performance, no matter how fast or slow, cheap or expensive, turbo failure always seems to be a common factor across most makes of vehicle.
Our vast knowledge and experience of turbo failure puts us ahead of the rest, we supply new and reconditioned turbos for many makes of vehicle, and we hold a huge range of turbos for all the popular passenger car manufacturers including Audi, BMW and Ford. So if you ever have an issue with turbo failure yourself, I am positive we will have a new or reconditioned turbo to suit your car.
Experiencing turbo failure can be quite stressing for our customers, so we try to ensure the process of replacing it is as quick and simple as possible.
Mondeo TDCi Turbo
One of the most common turbos we get asked about is the Mondeo TDCi turbo. Whilst sitting here typing this, the phone has rung several times, and already I have heard my colleagues mention the Mondeo TDCi turbo numerous times.
Did you know that the Mondeo TDCi turbo is also the same turbo used in the Jaguar X-Type 2.0d?
Common reason for turbo failure.
The common reason for turbo failure is a carbon build up around the variable vanes assembly which restricts the movement of the actuator arm generating a fault code in the electronic actuator.
The common electronic actuator fault code (error code) we are given is fault code P132B. This relates to a REA fault (Rotary Electronic Actuator fault) which is the little black box on the side of the turbocharger.
This carbon build up around the variable vanes is commonly referred to as suffering with ‘sticky vanes’. For more information on this, please read here.
Find your part number
Should you ever encounter turbo failure on your vehicle, then we have this helpful guide to assist you.
It is easy to use; for example if we were looking for the Mondeo TDCi turbo, there are two ways of identifying it, either with the OEM (original equipment manufacturer) or via the turbo part number.
You will see that the Mondeo TDCi turbo has the OEM number 4S7Q6K682EN, and the turbo part number is 728680-5015s and is made by Garrett.
We can help.
I hope you never have the misfortune to encounter turbo failure, but if ever you do, we are here to help.
Which green car?
The price of driving
The cost of driving these days is soaring, and I don’t see it stopping anytime soon. The continuous increase in the price of fuel, the increase in road tax, the cost of servicing your car – it all adds up to be an extremely expensive ‘necessity’. There seems to be a need these days for better car fuel economy, and low emission cars, potentially green cars or even eco cars. But currently nothing about the eco cars is very attractive, especially from a ‘looks’ point of view. This will change, companies will want customers to opt for their green cars, and soon the percentage of consumers will grow, but for now, the trend it seems is on low emission cars. A thought for you; Is the fact that we are now achieving a better car fuel economy a reason for fuel prices to increase so much? A gallon of diesel lasts longer, so let’s make it more expensive! Or are car manufacturers now building more green cars and eco cars in response to the hike in fuel costs?
Some relief
On the plus side, if you are a company owner and want to reduce your tax bill, then we are being ushered towards the low emission cars bracket, those that emit 119 co2 g/km or less. Speak to your accountant or tax advisor about more details on which green car is most beneficial. They should be able to provide you with a list of low emission cars Huge savings can not only be made if you purchase one of the low emission cars, but you will also save money on your Road fund tax and of course on your car fuel economy. There are some vehicles out there at the moment that will give out 92 co2 g/km with a combined MPG of 71 miles per hour.
Which green car?
It’s all about car fuel economy, low emission cars and green cars these days. Thankfully there are plenty of low emission cars out there to choose from, and they will not break the bank. Although not overly powerful, and without a 0-62 below 12 seconds, they will be tax efficient and cheaper to keep on the road. So, not only will you be saving the planet, but also saving money – which is good right?
Joining the digital world.
Into the digital world
It’s not until something goes wrong or you lose it, that you realise just how much you take it for granted. Whether this is in your personal life, or in business, the implications can be immense.
For example, we are with BT Openreach for our telecoms. Not directly though, there are 2 other companies in the chain between us and BT Openreach, which in itself isn’t ideal, but it’s the way most things are these days, you never deal direct with the service provider, but a broker or third party.
As you know we are a small company, our phones ring constantly day in and day out. We like to think we are forward thinking and up to date with digital technology, we wanted to move to a digital system. Is this a simple process? We were told it was.
Things go wrong
This simple process was broken down into two parts: firstly a ‘provide’ and then a ‘cease’ part.
So far so good, but due to an internal communication failure at BT Openreach, the ‘provide’ part was unable to be completed due to the BT Openreach field technician not having the correct parts with him for the process to be instigated, let alone even started.
Then to compound the problem of a failed ‘provide’ procedure another communication failure occurred. BT Openreach continued with the ‘cease’ procedure even though the field technician advised his controller that he had been unable to carry out the ‘provide’ procedure.
Sorry is sometimes not good enough
The result; well we were without any telephone service for 3 hours. For anyone trying to call us we appeared as 'not existing', the phone lines were dead. I am not going to go into figures for revenue lost, but the error by BT Openreach had a significant financial effect on our business that week.
Trying to talk to BT Openreach direct was not an option; we had to liaise via the third parties involved. Surely we were entitled to some form of compensation for loss business?
Apparently not it would seem. We were told that the best we could expect from BT Openreach was a ‘sorry’. This just isn’t good enough. It is staggering that a company with the amount of experience in the telecoms market as BT Openreach, do not have a processes in place that prevents a communication failure like this occurring? I.e. a red light prevents a ‘cease’ action starting until the ‘provide’ part is completed and a green light to proceed is given.
Communication failure
Surely there must be some accountability? Or is it because BT Openreach are the only providers for the telecoms market that they can’t be held accountable and therefore their employees can make decisions or take actions without fear of comeback.
We all make mistakes, but for BT Openreach not to consider this kind of situation on a case by case basis seems unprofessional to us.
Not only is there a huge communication failure between the staff of BT Openreach, but also between BT Openreach and their customers.
Surely this matter needs to be addressed.
Is anyone else feeling the pain of trying to be progressive? As we are still waiting to join the ‘Digital World’.
Has anyone else had issues with BT Openreach?
We’d be interested to hear your stories.
